Duties & Responsibilities:
Increase customer satisfaction by effecting repairs correctly the first time
Accomplish and maintain a high level of efficiency
Maintain standards for ethical business practices, professional image, orderliness, customer service and good employee relations
General Qualifications:
Standards Possess a valid driver’s license (issued from state where employed)
Possess necessary tools to perform required tasks
Capable of achieving and maintaining state verification in the eight areas pertaining to automotive repair
Neat appearance
Work with minimal supervision
Ability to work with co-workers and management
Able to write legibly
Able to diagnose repairs needed on automobiles
Posses good verbal and written communication skills
Able to read schematics
Able to operate all company equipment needed to perform tasks
Be dependable
Able to achieve and maintain an efficiency of 125%
Able to lift 60 pounds
Able to work long hours
Specific Responsibilities:
Attend and participate in meetings as required by management
Attend and participate in training classes as required by management
Report problem areas to management
Maintain a clean facility
Maintain a low rate of comeback repairs
Maintain a valid state drivers license (issued in state of employment)
Achieve and maintain state certifications in eight areas of automotive repair
Road test all repairs to ensure repaired correctly the first time
Purchase and maintain tools necessary to perform assigned tasks
Provide complete and accurate neatly written descriptions of diagnosis, repair, and maintenance performed on the workshop copy of the repair order assigned
Punch and flag separate times for all operations, including diagnosis
Note, in writing on workshop copy of repair orders, and additional repairs necessary and/or and condition that may require special explanation to the customer
Park and lock all vehicles in an orderly fashion in designated areas
Check all vehicles before driving for expired license – if expired, advise the manager or owner
Take all possible precautions to insure the safety and health of you and others
Perform all maintenance and repair with speed and thoroughness
Report tools, equipment, and facilities in need of repair
Maintain cleanliness of all vehicles assigned to repair
Notify manager, supervisor, or owner if parts need to be ordered or delays are expected
Assist in expediting the ordering of parts
Perform work assignments in accordance with time schedules as assigned by the Service Advisor
Request work assignment if out of work or temporarily unable to complete a job
Maintain a good working relationship with all other personnel
This position will be expected to perform other duties as assigned by management. The company reserves the right to modify this job description as business needs require.